Returns & Exchanges

At Silver Ornate, we want you to love your jewellery. If for any reason you are not completely satisfied with your purchase, we offer hassle-free returns and exchanges. Our goal is to make the process as smooth and convenient as possible so you can shop with confidence.

Eligibility for Returns:
Returns must be initiated within 14 days of receiving your order. Items must be in their original condition, unworn, and with all tags, certificates, and packaging intact. Customized or engraved items may not be eligible for return unless they arrive damaged or defective.

How to Initiate a Return:
To start a return, please contact our Customer Support team at [email/contact form]. Provide your order number and reason for the return. Once approved, you will receive instructions on how to send your item back safely.

Refunds & Exchanges:
Once we receive and inspect the returned item, a refund will be processed to your original payment method within 5-7 business days. For exchanges, we will ship the replacement item as soon as the return is approved. Please note that shipping charges are non-refundable unless the item is defective or incorrect.

Damaged or Defective Items:
If your jewellery arrives damaged or has a manufacturing defect, contact us immediately. We will ensure a full replacement or refund is provided.

Shop with confidence at Silver Ornate, knowing that our return policy is designed to protect both your purchase and your satisfaction.