Welcome to Silver Ornate. By placing an order on our website, you agree to the following Terms & Conditions. Please read them carefully.

1. About Us

Silver Ornate
Email: info@silverornate.co.uk
Phone: 07459866005

2. Products & Descriptions

* All items are described as accurately as possible.
* Silver purity (925 or 999) is clearly stated in each listing.
* Weights may vary slightly as many items are handcrafted.
* Images are for illustration purposes — colours may vary depending on screen settings.
* Items above 7.78g are hallmarked in the UK in accordance with UK Hallmarking Law.
* Items below 7.78g may not carry a UK hallmark but will meet the purity stated.

3. Pricing

* All prices are listed in GBP (£).
* Prices include VAT where applicable.
* Shipping costs are shown at checkout.
* Prices may change without notice, but orders already placed will not be affected.

4. Orders

* When you place an order, you will receive an email confirmation.
* Acceptance of your order occurs when payment is approved and your item is dispatched.
* We reserve the right to cancel orders if:

* The item is out of stock
* The payment fails
* There is an error in pricing or description

If an order is cancelled, a full refund will be issued.

5. Payment

We accept:

* Debit & credit cards
* Other payment methods shown at checkout

Your payment details are processed securely.

6. Shipping & Delivery

* Orders are dispatched within 1–3 business days unless stated otherwise.
* We ship via Royal Mail or courier services.
* Delivery times vary depending on location.
* Silver Ornate is not responsible for delays caused by postal services or customs (for international orders).

7. Returns & Refunds

We want you to be happy with your purchase.

You can return your item within 14 days if:

* It is unused
* In original packaging
* In original condition

Non-returnable items:

* Customised or engraved items
* Pierced jewellery (e.g., earrings) for hygiene reasons
* Items showing signs of wear or damage
* Bullion coins or investment-grade silver (due to price fluctuation)

You are responsible for return postage unless the item is faulty.

Refunds are processed within 7 working days of receiving your return.

8. Faulty Items

If your item arrives damaged or faulty:

* Contact us within 48 hours with photos

All content, images, branding, and product designs on this website belong to Silver Ornate.
Reproduction without permission is prohibited.

9. Liability

Silver Ornate is not liable for:

* Allergic reactions
* Incorrect sizing provided by the customer
* Damage caused after delivery
* Delays due to postal services

Our liability is limited to the value of the item purchased.